Help Center

Billing Questions

1. Is there a contract or long-term commitment?
2. How can I see my billing info?
3. Will I get monthly receipts?
4. How can I cancel my account?
5. Can I reinstate a canceled account?
6. Can I pay by invoice?
7. Can I prepay instead of paying monthly?

General Questions About Crazy Egg

1. Why should I use Crazy Egg?
2. What kind of data do you collect?
3. Why can't you tell me more about my visitors?
4. What's this heat map thing I've heard so much about?
5. What makes Crazy Egg different from all the other analytic services out there?
6. Can Crazy Egg track my entire site?
7. I'm interested - how do I sign up?
8. How do I get CrazyEgg to track clicks on embedded Flash?
9. When do my monthly visits reset?
10. What happens when I reach my visit limit?
11. What if I need more than 250,000 visits per month?

Setting Up A Test

1. How do I set up a new test for a brand new page?
2. How long should I run a test on my page?
3. Can I test a page that requires a login?
4. I messed up setting up my test. What do I do now?
5. How do I check to make sure the code is installed correctly?
6. I lost my code - what do I do?
7. I've set-up my test and added my code. Now what?
8. I've set-up my test and added my code and waited for days and still nothing. What did I do wrong?
9. How do I save the data from a test?
10. How do I track every page on my site?
11. Can the length of a test be changed?
12. How do I check for CrazyEgg in Javascript?
13. Internet Explorer cannot open the Internet site. Operation aborted.

Using the Crazy Egg Dashboard

1. I've loaded my dashboard page, but I'm really confused. What does all of this mean?
2. Why would I need to delete a test?
3. What does "Test a new version" do?
4. How do I add a new page to track?
5. I lost my code - how do I get it back?
6. How do I know how many visits I have left on my account each month?
7. Can I rearrange the order of my tests?

Viewing Results

1. What is the heatmap?
2. How do I find the heat map?
3. Great, I've loaded the heat map. Now, how do I see the overlay again?
4. What are all these round buttons doing on my overlay?
5. What is the list view?
6. Why is my data showing as "Unidentified"?
7. Why are my rollover images being marked as 'unidentified'?
8. Great, I've seen the results. How do I get back to my dashboard again?
9. Report Misaligned Overlay Outlines and Heatmap click data
10. What is that cog widget icon in the top right menu?
11. Report Never Loads
12. Why is my website not displaying all the images or CSS?